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SHIPPING

DELIVERY AND SHIPPING

AUSTRALIA

We offer FREE shipping on all orders over $99 or

  • Australian Standard Shipping $10: National delivery within 3-7 business days in National Metropolitan areas. Regional areas can take longer.
  • Australian Express Shipping $15: National delivery within 1-2 business days in National Metropolitan areas. Regional areas can take longer.

USA 

We offer FREE shipping on all US orders

  • USA Standard Shipping: Delivery within 7-10 business days.
  • For  any other international shipping enquiries, please contact us at sales@damselfly.com.au and we will provide you an individual quote. 

 

 DELIVERY INFORMATION 

  • We send all Australian orders via Australia Post in Australia / UPS in the USA 
  • We endeavour to send your order as soon as possible, and most of the time this is the same day or the next business day (when stock is available).
  • Please note, our daily order cut off is 10am. Express Orders placed after this time will be shipped the following day.
  • Please remember that for customised orders, we may need a little more time to get your item ready for you.  

ORDER TRACKING 

You will receive a tracking number for your order upon dispatch to track your order. Please advise us if you require assistance in tracking your order. 

DAMAGED/LOST PACKAGES

Damage or loss in transit is rare however if it does happen we will happily take responsibility for it.

Please contact us at sales@damselfly.com.au to organize the return of damaged goods or to report that a parcel has not arrived within the above time frames.

Please note that any change of mind returns will incur a $10 shipping charge.

 

Maximum Number of Match Products

You have exceed the maximum number of match products allowed on the order. The maximum allowed number of match products per order is 10.

Reduce the number of match products to ten in order to checkout.